Symbol Mobile Computers Help Golden State Overnight Guarantee Reliable Service to Customers
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Symbol Mobile Computers Help Golden State Overnight Guarantee Reliable Service to Customers

Symbol MC9060 Rugged Mobile Computers Assist Golden State Overnight with Saving Time, Cutting Costs and Boosting Revenue

2006-07-24 HOLTSVILLE, N.Y.

Symbol Technologies, Inc. (NYSE:SBL), The Enterprise Mobility Company™, today announced that Golden State Overnight (GSO), California's priority overnight delivery service, has deployed more than 800 Symbol mobile computers to manage and track the pickup and delivery of the 8 million packages it processes each year. GSO is using the Symbol MC9060 rugged mobile computer to support its core business operations in an effort to increase revenue, and improve operational efficiencies and customer satisfaction through more efficient delivery processes.

"We selected the Symbol MC9060 mobile computer to improve the speed and accuracy of our delivery process," said Allan Chandler, director of technology, Golden State Overnight. "In order to remain competitive in this fast-paced industry we need to offer later pickups, earlier deliveries and on-time delivery - Symbol's rugged mobile computers help us provide these services to our customers every day."

Creative Concepts Software, Inc., a Symbol premier business partner, provides Golden State Overnight with comprehensive staging, configuration, and support services on the MC9060 mobile computers which are used throughout its 24 distribution centers and 1000 trucks, helping to guarantee priority overnight delivery throughout California as well as to major metropolitan areas in Nevada and Arizona. Since deploying the Symbol mobile computers, GSO has reduced the time needed to load packages into trucks each morning by more than 75 percent - from over 45 minutes to just 10 minutes. These operational improvements have enabled GSO to increase revenue by delivering more packages on time each day.

"The collaboration between Creative Concepts and Symbol allows for a high performance solution that meets Golden State Overnight's need for a mobile enterprise," said Dale Hetherington, senior account manager, Creative Concepts. "This investment in best-in-class technology demonstrates their commitment to success and creates a win-win situation for both GSO and its customers."

Golden State Overnight selected the Symbol MC9060 mobile computer for real-time communication and continuous access to data across their service region. The MC9060, with wireless LAN communications used at the distribution centers and wireless WAN voice and data capabilities for communications on the road, helps enhance productivity and decrease workflow complexity throughout GSO's business operations.

"Time is money for a company like Golden State Overnight," said Gerald McNerney, senior director of Symbol's travel and transportation solutions. "Symbol's MC9060 allows GSO to improve mobile communication and subsequently meet and exceed its objective of increasing company revenue and customer satisfaction with a rugged mobile computer designed to meet the stringent demands of customers in the priority packages and parcel industry."

About Symbol Technologies

Symbol Technologies, Inc., The Enterprise Mobility Company™, is a recognized worldwide leader in enterprise mobility, delivering products and solutions that capture, move and manage information in real time to and from the point of business activity. Symbol enterprise mobility solutions integrate advanced data capture products, radio frequency identification technology, mobile computing platforms, wireless infrastructure, mobility software and world-class services programs. Symbol enterprise mobility products and solutions are proven to increase workforce productivity, reduce operating costs, drive operational efficiencies and realize competitive advantages for the world's leading companies.

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Symbol Technologies, Inc.

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Symbol Technologies, Inc.

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Symbol Technologies, Inc.