Customer Services

Wireless IPS System Support

The support you need, when you need it

Critical security solutions require around the clock support — and Motorola’s Wireless IPS Software Support delivers, providing telephone and email support 24 hours a day, 7 days a week, 365 days a year.

Maximum protection against emerging network security threats

Wireless IPS Software Support provides full access to software releases throughout the term of your service contract so you maintain up-to-date protection against the latest threats and attacks.

This critical service simplifies support — just one call initiates service through to resolution. And priority call handling, with immediate routing to a technical specialist ensures that you get the answers you need.

Contact us to find out how your Motorola representative can help you include Wireless IPS System Support as part of your support plan.

Features Benefits
Access to software releases The most cost-effective means to keep your system up-to-date; provides maximum protection against emerging network security threats
One call does it all Simplifies support — just one call initiates service through to resolution
Priority call handling Immediate routing to a technical specialist combined with a defined escalation path ensures that you get the answers you need
24x7x365 support availability Provides crucial around-the-clock service to ensure maximum uptime for your security solution
Unlimited number of cases per month Ensures access to service whenever you need it for single upfront cost
Easy access to online, self-service web portal Stay current with easy, anytime access to essential support tools and resources — including software updates and patches, product documentation, release notes and more.

Availability

Motorola Wireless IPS Software Support is available worldwide. For complete program details and information about availability in a specific country, please contact your local Motorola representative.

Critical service for a critical solution

You count on Motorola's Wireless Intrusion Protection (IPS) System to protect your wireless network infrastructure, mobile devices and traffic against a wide variety of security threats. Now get the around-the-clock service you need to maintain up-to-date protection against the latest threats and attacks with Wireless IPS Software Support. This service provides online access to software updates; around-the-clock access to technical support engineers; plus access to support tools and other product information on the Web. Ensure maximum availability and reliability for your Wireless IPS System software — and maximum protection for your enterprise — with this high-value service.

The support you need...whenever you need it.

Critical security solutions require around the clock support — and Motorola’s Wireless IPS Software Support delivers, providing telephone and email support 24 hours a day, 7 days a week, 365 days a year. Your call will be routed to a technical support engineer who will immediately begin to assess the possible causes for your software operational issues, and will manage the problem through to resolution. And if needed, your call will be escalated to higher-level engineering teams to ensure issues are resolved quickly to keep your network secure against the constantly changing wireless threats.

Up-to-date protection against the latest security threats

This critical support service provides full access to all updates and upgrades throughout the term of your service contract, providing the peace of mind that comes with knowing you have protection against wireless security threats. With Wireless IPS Software Support, you are entitled to wireless threat updates and access to software releases — from software updates to maintenance releases. Subscribe to receive e-mail notification when new updates are available — and download the updates from our password-protected web site.

Maximize the value in your Wireless IPS System

With Wireless IPS Software Support, software-related downtime is minimized while your enterprise enjoys maximum protection against emerging threats. This critical service helps keep your wireless network up and running and your mobile users productive, improving the return on investment for your Wireless IPS System. And the pre-defined annual cost for unlimited service cases delivers a low total cost of ownership. In addition, On Site System Support and Advanced Exchange Support services are available for the AP300 sensor hardware used in your Wireless IPS solution. Combining Wireless IPS Software Support with one of these two critical services ensures maximum uptime and value for your complete Motorola Wireless IPS System.