Online RMA
Asia Pacific (APAC)

If your product is in need of repair, Motorola offers repair services for products that are under warranty, covered by a service contract or through a Time and Material based charge.

Please follow the process for your country listed below.

  • Customer Support Hours: Monday to Friday, 8 a.m.–8 p.m. (Australian E.S.T.).
  • For additional questions, please contact us via e-mail at: enterprisemobility.apacservice@motorola.com.
  • When contacting Motorola please provide your serial number
Country RMA Process
Australia

Send the product directly to the repair depot:
Motorola Enterprise Mobility Service Depot P/L, Gnd Floor
432 St Kilda Rd
Melbourne VIC 3004

Additional Questions: Motorola Enterprise Mobility Support: 1-800-457-439
China Contact the RMA Support number for your area:
China North Area - 10-800-713-0885
China Southern Area - 10-800-130-0867
China Local +86-21-6108-6109
or email your request to: enterprisemobility.apacservice@motorola.com
Hong Kong Contact the RMA Support number for your area: 3002-7861
or email your request to: enterprisemobility.apacservice@motorola.com
India Contact the RMA Support number for your area: 000 800 100 3098
or email your request to: enterprisemobility.apacservice@motorola.com
Indonesia Contact the RMA Support number for your area: 001-803-015-202-0530
or email your request to: enterprisemobility.apacservice@motorola.com
Japan

Send the product directly to the repair depot:
Fuji Denki
1035 Oshitate, Inagi, Tokyo
Fuji Denki Industry Factory No.2
Symbol product repair center
Postcode: 206-0811

Additional Questions: Motorola Enterprise Mobility Support: 00531-13-1127
+81 3 3570 8643 for IP phone and Mobile phone
Korea South Contact the RMA Support number for your area: 080-681-0880
or email your request to: enterprisemobility.apacservice@motorola.com
Malaysia Contact the RMA Support number for your area: 1800-812-384
or email your request to: enterprisemobility.apacservice@motorola.com
Philippines Contact the RMA Support number for your area: 2900-3057
or email your request to: enterprisemobility.apacservice@motorola.com
New Zealand Contact the RMA Support number for your area: 0800-448-472
or email your request to: enterprisemobility.apacservice@motorola.com
Singapore Contact the RMA Support number for your area: 6415-5110
or email your request to: enterprisemobility.apacservice@motorola.com
Taiwan Contact the RMA Support number for your area: 00801-14-8690
or email your request to: enterprisemobility.apacservice@motorola.com
Thailand Contact the RMA Support number for your area: 001 800 441 0950
or email your request to: enterprisemobility.apacservice@motorola.com